Question 1

How fast will my order ship?

Accepted Answer

Orders ship within 1–2 business days from our facility. Standard delivery is typically 3–5 business days in the US.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all US orders over $50.

Question 3

Do you ship internationally?

Accepted Answer

We ship to Canada, the UK, EU, and Australia. Rates and times calculated at checkout.

Question 4

What is your return policy?

Accepted Answer

We offer easy returns. Reach out to our support team and we'll guide you through the process.

Question 5

How do I start a return?

Accepted Answer

Use our contact form with your order number. We'll respond within one business day.

Question 6

Which size should I order?

Accepted Answer

Match your standard US shoe size to our size chart on the product page. Insoles are trim-to-fit for precision.

Question 7

Will they fit dress shoes?

Accepted Answer

Yes — our profile is engineered to fit slim dress shoes, sneakers, and work boots alike.

Question 8

How long until I feel a difference?

Accepted Answer

Many customers feel a difference on day one. Allow 7–10 days of regular wear for full break-in.

Question 9

Can I wear them every day?

Accepted Answer

Yes — our materials are designed for daily use with breathable top sheets.

Question 10

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, Apple Pay, Google Pay, and PayPal.

Question 11

Is checkout secure?

Accepted Answer

Yes. Checkout is processed by Shopify with industry-standard encryption.

Question 12

How can I reach you?

Accepted Answer

Use our contact form and our team will respond within one business day.

Answers, not runaround.

Shipping